Hotel Cartagena Plaza

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Hotel Cartagena Plaza, Lobby sitting area

Hotel Cartagena Plaza, Children's play area - indoor

About the property

Near Centro Comercial Nao. Make yourself at home in one of the 311 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Take advantage of recreational opportunities offered, including a nightclub, an outdoor pool, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite for lunch or dinner at the hotel's restaurant, Restaurant Le Place, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room.

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Popularity

8.8

Very good

General

6325

Tripadvisor 9/10

5474

Expedia 7.6/10

851

Main services

Multilingual staff

Beach hotels

Hotel safe

BBQ Facilities

Wheelchair-accessible

Outdoor swimming pool

Breakfast buffet

Daily

Restaurant

Game room

Playground

Luggage room

Conference room

Babysitting service

24-hour reception

Bar

Business center

Dry cleaning and laundry

Free Internet

Non-smoking establishment

Entertainment programme for children

Meeting room

Sun loungers

Accessible parking

Nightclub

Snacks

Pets not allowed

* Some services may carry an extra charge.

Guest reviews

7.6/10 Good

Cleanliness8/10

Staff and Service7.8/10

Amenities7.6/10

Property conditions and facilities7.4/10

Location8.8/10

Neighborhood8.6/10

Room rate2/10

4 / 10

Delia

I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading: Beach umbrellas and chairs are not included – you have to pay extra. The “minibar” is just an empty fridge – it doesn’t contain anything. The all-inclusive plan only covers the buffet. The other two restaurants require additional payment. So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing. On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay. I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.

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19 Jun 2025

4 / 10

Jisell

No good

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15 Jun 2025

10 / 10

Tawana

Really enjoyed my stay

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12 May 2025

10 / 10

Vitaliy

Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.

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7 May 2025

Information about the area

Bocagrande, Colombia

With a stay at Hotel Cartagena Plaza in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and 4 minutes by foot from Rio Cartagena Casino. This beach hotel is 0.7 mi (1.1 km) from Plaza Bocagrande Commercial Center and 1.1 mi (1.7 km) from Castillo Grande Beach.

Bocagrande is a neighbourhood in the city of Cartagena de Indias in Bolívar, Colombia, It was designed with first-world standards, such as residential areas of restricted access, and a separate plant for processing waste water. Bocagrande is known in Cartagena for having the most important hotels of the city. It is one of the most expensive neighborhoods in the country, and is the most expensive and exclusive in the entire zone. Is a wealthy neighborhood of the city, between the Avenida Santander and the Carrera. The neighborhood is near the Ciudad Amurallada, the most popular tourist attraction in the city, which has an old town, Hard Rock Cafe, and a lot of museums and theaters. The neighborhood includes popular hotels, supermarkets, and cafes.

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What’s nearby

Bocagrande Beach - 0.1 km / 0.1 mi
Rio Cartagena Casino - 0.3 km / 0.2 mi
Centro Comercial Nao - 0.4 km / 0.3 mi
Malecón Bahía de las Ánimas - 0.6 km / 0.4 mi
El Laguito Beach - 1 km / 0.7 mi
Plaza Bocagrande Commercial Center - 1.1 km / 0.7 mi

Getting around

la bodeguita dock, co - 2.12 km
cartagena cruise port, co - 2.78 km
(CTG) Cartagena de Indias, Rafael Nunez, CO - 6.54 km

About accommodation

Internet

Free WiFi

Languages

English
Spanish

Parking

Wheelchair accessible parking

Food and beverages

Number of bars/lounges - 1
Number of poolside bars - 1
Number of restaurants - 1
Snack bar/deli
Free buffet breakfast
Free breakfast

Activities

Fitness facilities
Proposal/romance packages available
Nightclub
Arcade/game room
Playground on site

Family-friendly

Babysitting or childcare (surcharge)
Children's club

Guest services

Tours/ticket assistance
Beach towels
Luggage storage
Multilingual staff
24-hour front desk
Concierge services

Dry cleaning service

Dry cleaning/laundry service
Laundry facilities

Business services

Conference center
Conference space
Banquet hall
Number of meeting rooms - 1
Wedding services
Business center
24-hour business center

Outdoor

Number of outdoor pools - 1
Pool sun loungers

Accessibility

Wheelchair accessible path of travel
Wheelchair accessible
Wheelchair accessible parking

Ballroom
Water-efficient toilets only
Porter/bellhop
Daily
Smoke-free property
Safe-deposit box at front desk

About the rooms

Bedroom

Free WiFi
Air conditioning
Bedsheets provided
Iron/ironing board
Phone
Desk

Bathroom

Towels provided
Shower only
Private bathroom
Free toiletries
Hair dryer
Bathrobes

Food and beverages

LCD TV
Minibar
Coffee/tea maker

WiFi speed - 100+ Mbps (good for 1–2 people or up to 6 devices)
Non-Smoking
Wireless internet access
Turndown service
Daily housekeeping
In-room safe
Sofa bed
Room service (24 hours)
Free local calls
Minibar (stocked, free items)
Pillow menu
LED light bulbs
Mobile key entry

*Some services may only be available in specific rooms or upon request.

About the meal plan

All Inclusive

All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Policies

Check-in

Checkin from 3:00 PM to 11:30 PM
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00 PM

Pets

Service animals not allowed Pets not allowed

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Special check-in instructions

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in.

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Up to 4 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
Contactless check-in and contactless check-out are available.
At check-in, guests must provide a record of full COVID-19 vaccination.
Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in.

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.

Hotel Cartagena Plaza

About the property

Popularity

Main services

Guest reviews

Information about the area

What’s nearby

Getting around

About accommodation

Internet

Languages

Parking

Food and beverages

Activities

Family-friendly

Guest services

Dry cleaning service

Business services

Outdoor

Accessibility

More

About the rooms

Bedroom

Bathroom

Food and beverages

More

About the meal plan

All Inclusive

Policies

Check-in

Check-out

Pets

Children

Extra beds

Special check-in instructions

Important information

Fees

Other details